If you have a Complaint
There are a number of options available to you, depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.
The MCIA Members Buy With Confidence Programme gives additional courses of action that will resolve matters quickly, easily, inexpensively and if necessary, draw matters to a legally binding conclusion.
- Your initial complaint should be made in writing to the dealer that you bought the motorcycle from (with whom you have the contractual relationship).
- If the matter is not resolved to your satisfaction you should contact the Manufacturer of your motorcycle.
- If still not satisfied, you may decide to refer your complaint to the Alternative Dispute Resolution service via the MCIA (email@example.com).
- In the unlikely event that the conciliation process fails, you can take the matter to Arbitration, which will investigate and make an Award that is legally binding on all parties.
Download the full Procedure for Complaints, Conciliation and Arbitration here.
If you have purchased a motorcycle, scooter or moped from a company that is not an MCIA member and therefore not participating in the Buy With Confidence Programme, you may wish to take advice from Citizens Advice or the Consumer Direct Services or consult with your solicitor if you are not satisfied with the outcome of a complaint.
Motorcycle Industry Association
The MCIA is the trade body for motorcycle manufacturers and importers and companies wholesaling associated products and services.
If you're thinking about learning to ride a scooter or a motorcycle, or getting back on one after a bit of a break, then visit the Get On site.