Buying with Confidence

The MCIA's Buy With Confidence Programme has been developed to provide peace of mind to customers purchasing a motorcycle, scooter or moped manufactured or imported by a member of the MCIA.

A Code of Practice sets minimum standards customers should expect when purchasing a new machine and the after sales support provided.

It gives assurances that:

  • Motorcycles, scooters and mopeds have received the proper safety checks, are fit for purpose and match the expectations set through pre sale advertising
  • Member manufacturers and importers will meet all the obligations contained in the MCIA's Code of Practice
  • If a dispute should occur, there is a complaints process and if necessary an independent CTSI approved Alternative Dispute Resolution service which will investigate and draw matters to a legally binding conclusion.

The Code of Practice Includes:

  • Advertising
  • New Motorcycle Sales
  • Warranty
  • Your Responsibilities
  • Complaints Handling
  • Conciliation and Arbitration Services

You can read the detail of the above within the MCIA's Code of Practice.

Exclusions:

  • The Code of Practice does not cover used motorcycles, scooters or mopeds or any accessories and component parts that were fitted following the purchase of the machine.
  • The motorcycles, scooters and mopeds of non MCIA member companies.

Download:

Motorcycle Industry Association

The MCIA is the trade body for motorcycle manufacturers and importers and companies wholesaling associated products and services.






Get On

If you're thinking about learning to ride a scooter or a motorcycle, or getting back on one after a bit of a break, then visit the Get On site.

Buying with
Confidence

The MCIA's Buy With Confidence Programme has been developed to provide peace of mind to customers purchasing a motorcycle, scooter or moped.

Click for more information »

Why buy from
a MCIA member

The Association's manufacturing members are companies that care about their own reputation and that of the industry as a whole.

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Internet Sales -
What to look for

Purchasing through the Internet is now common place, however when investing in a motorcycle, scooter or moped, there can be risks involved.

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Complaints -
What to do

There are a number of options depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.

Click for more information »